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Privacy Policy
Last Updated: 16/06/2026
1. Introduction
Crusade Part Solutions Ltd ("Crusade Part Solutions", "we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request quotations, place orders, or use our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
2. Information We Collect
We may collect and process the following information:
Information You Provide
- Name
- Business name
- Job title
- Email address
- Telephone number
- Billing and delivery addresses
- Vehicle registration numbers
- Vehicle identification numbers (VINs)
- Parts enquiries and order information
- Correspondence and communications with us
Information We Collect Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Website usage data
- Pages visited
- Referring website information
- Cookie data
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries and quotation requests
- Supply automotive parts and related services
- Process orders and payments
- Manage customer accounts
- Deliver products and services
- Provide customer support
- Improve our website and services
- Send relevant business communications
- Comply with legal obligations
- Prevent fraud and protect our business
4. Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
Contract
To fulfil orders, provide quotations, and deliver services requested by you.
Legitimate Interests
To operate and improve our business, manage customer relationships, prevent fraud, and maintain website security.
Legal Obligation
Where we are required to process information to comply with applicable laws and regulations.
Consent
Where required for marketing communications and certain cookie technologies.
You may withdraw consent at any time.
5. Marketing Communications
We may send business-related updates, offers, and information that may be relevant to your organisation.
You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
We will never sell your personal information to third parties.
6. Sharing Your Information
We may share your information with:
- Vehicle parts suppliers and manufacturers
- Logistics and courier providers
- Payment processors
- IT service providers
- Professional advisers
- Regulatory authorities where required by law
All third parties are required to protect your information and process it lawfully.
7. International Transfers
Some suppliers or service providers may be located outside the United Kingdom.
Where personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce agreements
Retention periods vary depending on the nature of the information and applicable legal requirements.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise your rights, please contact us using the details provided above.
10. Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet transmission can be guaranteed to be completely secure.
11. Cookies
Our website uses cookies and similar technologies to improve user experience, analyse website traffic, and support website functionality.
You can manage cookie preferences through your browser settings or our cookie management tools.
For more information, please refer to our Cookie Policy.
12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised effective date.
14. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
Crusade Part Solutions Ltd
Email: info@crusadepartsolutions.co.uk